Getting Help and Support

REC Foundation Help and Support


You are already in one of the knowledge bases at The REC Library includes independent knowledge bases for each competition program, and another for event volunteers. Use the search option at the top of the page to find articles and information about starting teams, competitions, robots, coding, and events. To move between the knowledge bases while in the library, click on "REC Library" in the breadcrumbs in the top left corner to return to the main REC Library page.

Regional Support Manager

Your Regional Support Manager (RSM) can be a mentor's best friend. Reach out directly to them any time you have questions. RSMs also work with volunteer Event Partners (EPs) in their region to plan the event schedule for the season and train new EPs. Reach out to them with questions about running competitions, workshops, or other events. To find your RSM, go to the Support Page and click on your region.

Local Teams

Ask your RSM to connect you with a local coach who can act as a mentor. 

You can also search for teams in your area on the Robot Events Map.

  1. Go to the Robot Events Map.
  2. Select Teams at the bottom of the form.
  3. Select your program and the correct season.
  4. Zoom in on the map to find the names of other local teams.
  5. Search for their school/club contact information on the internet.

VEX Training, Help, and Support

VEX Robotics manufactures, sells, and supports the product lines used by teams in the range of VEX Robotics student competitions, and provides curriculum and resources to robotics educators.

VEX Certifications

VEX Professional Development offers free training courses for educators with a FREE PD+ account. Each course includes lessons, practice exams, and certifications that demonstrate your understanding of the course's material. Certified learners gain access to a growing community of users and resources in a variety of Professional Learning Communities. The educator courses in VEX Professional Development are available to all users at no cost.

VEX STEM Library

Visit to get help specifically designed for people new to VEX.

The VEX STEM Library contains documentation and articles on using VEX products.

  • VEX documentation
  • Getting started with VEX
  • Robot design and engineering
  • Coding tips and techniques
  • STEM fundamentals
  • All online at

VEX Technical Support

Visit VEX Technical Support for help with VEX products and software.


VEX Technical support can be contacted via chat at

  1. Look for the red help bubble.
  2. Type in your question.
  3. An AI Bot will give you likely answers.
  4. If you want to chat with a human, click on 'Get In Touch'



  • Call 833-297-6268 for customer & technical support.

US and International Support

Community Help and Support

VEX Forum

The official VEX Forum provides a centralized platform for discussions about VEX products and competitions.

Unofficial VEX Competition and Education Facebook Groups

A wide variety of VEX Competition and VEX Education groups exist on Facebook, and most can be found easily in a search of Facebook Groups. These communities include groups targeted to specific geographic regions, volunteer roles, competition platforms, and more, and are an excellent place to find and share ideas.